Showing posts with label credit card. Show all posts
Showing posts with label credit card. Show all posts

Friday, August 1, 2008

Tax Holiday. Not Exactly a Walk in the Park.

Something - indeed, several things - have compelled me to purchase a laptop computer:

A) I have this overwhelming urge to join (after 8 years) the 21st century;

B) The husband wants my desktop for his office;

C) I live a carefree (ha) and nomadic (true, that) life;

D) I love PURPLE! There is a purple laptop out there!; and

E) This weekend is the GA "Tax Holiday."

How could I resist? So I spend half the afternoon researching options and talking to Geek Son via phone. I wait on "Live Chat" with Dell for 45 minutes to find out that tax holiday applies on line. I get an on-line price; with a 7 to 10 day shipping delay.

Hubby really NEEDS the desktop, to read Yahoo Sports and order Todd Snider CDs via Amazon. 7 to 10 days is a long time. And I REALLY want the purple laptop... so I head to the local Big Box Store, where they are handing out numbers to LOOK at the laptops, because it is a Tax Holiday.

I get to the front of the line, where the "Specialist" tells me they do not carry what I want. They can't order it, because it isn't even on their website.

I look at some other things with the "Specialist", who tells me (sotto voce) that the computer I am looking at on line is superior to what she has.

I check out two other stores who do not carry on-line model, either. And they are not even giving out numbers, so they look like a Chinese subway at rush hour. That reminds me to

Order Chinese food.

I eat tofu while Geek son comes by to see what I am planning to order.

I get approval from Geek son, except for the Windows Vista operating system, which is more despicable than beets. You might have your own parameter, but for me, it doesn't get worse than beets.

Click to buy. Go through verrrrrrry slow checkout.

Get confirmation of order from Dell.

Get call from Bank, who assumes that purchase is fraudulent because I used an old (but still valid) credit card number - even though the old card is not expired, and the old card was used successfully just hours ago to buy linen pants (on sale). I am informed that I must call Dell with new number.

I get email from Dell because card was rejected.

I call Dell Customer Service to give them the new number. I talk to a nice Indian woman (Rani) who says "the system is down, call back in two hours."

I e-mail Dell. Get response that says to call Credit Card Services.

I call Credit Card Services, which is closed until 10 AM Monday.

I get email from Dell asking whether to re-run old card.

I call the Bank to get authorization to re-run, using the old number.

I am told that old number was eliminated when new cards were activated. Even though old cards are not yet expired.

I ask to speak to supervisor.

I get transferred to "Authorization."

I get accidentally transferred to "Customer Service."

I explain my story to a person who says that the old number is not eliminated, and is still OK for 90 days.

I get fraud alert lifted.

I e-mail Dell to tell them to re-run old number.

I pray.

I fix drink. Stiff drink.

Holidays are not for the feint of heart.

Friday, July 18, 2008

So, This Would be Pretty Funny. If it Happened in Real Life.

Imagine:

(Somewhere in Alabama...)

Person A has a rental SUV. Person A and Person B have gone to Walmart, to buy a bunch of bulky things like plastic laundry baskets and a gas can, because they have a rental SUV.

The SUV starts flashing and dinging that it is getting hungry - AWFULLY SOON AFTER ITS LAST MEAL, IF YOU ASK ME - and Person A (PA, for short) pulls into a hugantic ginormous mega gas station where the gas is a penny cheaper a gallon than the last fillup, which makes PA almost giddy.

Person B (PB) leaps out of the passenger seat to pump. PB has had a very long day selecting laundry baskets and gas cans and a mower to go with the gas can, and eating a big breakfast. PB is not on the top of PB's game. PB inserts a credit card to pay for fuel, but the credit card never comes back out of the slot.

Because it is the slot from which receipts emerge.

PB uses some colorful language, which attracts the attention of PA. PA exits car and looks in slot, where PB has already looked. Credit card is baaaaaaarely visible, but they both note that it might be extractable. PA has smaller fingers, and attempts to reach it; to no avail. PA suggests that PB alert the staff of the hugantic ginormous gas station; who might have a key to open the front of the pump.

PB is not excited about admitting to sticking a credit card into the receipt slot.

PA suggests buying a pair of tweezers from the attached convenience store. Maybe a private extraction is possible. PB goes indoors to shop for tweezers.

Meanwhile, PA thinks that it might be possible to open a keyring, slide it on either side of the sliver of visible credit card, squeeze the ring, and ease the card out.

Oh, so carefully, PA conducts the delicate maneuver...holds PA's breath, and...SUCCESS! PA fills tank with gas.

PA is deliriously happy. PA reaches into rental SUV, grabs the keys from the console, locks the doors with the inside push-button doorlock, closes the driver's door and rushes into the convenience store to share the good news with PB.

PA encounters PB in the doorway. PB has had no luck buying tweezers. PB admitted the credit card gaffe to the amusement of the very large staff of the hugantic, ginormous gas station; and borrowed some toenail clippers from one of them.

PA and PB rejoice together, return the nail clippers, and head back to rental SUV. Where PA realizes that the keys in PA's hand are not for the rental SUV. They are for the car in the garage at home.

And the rental SUV is locked, safely securing the laundry basket and gas can from highway bandits.

PA goes into convenience store to face 10 snickering gasmongers. It is not the first time they have heard this story, but it IS the funniest. Fortunately, they know the number for the Heavily Tattooed Locksmith. They call him, and offer PA and PB, who are vegetarians, a hot dog while they wait.

The Heavily Tattooed Locksmith arrives, and asks PA the year model of the rental SUV. PA has no idea. HTL tries many high-tech wedgy-ratchety-inflatable-bendy tools that look like they would come in handy in prison. They do not open the rental SUV.

HTL looks in his trunk, where he finds a coat hanger. Success. HTL gets a bunch of money, and a tip.

PA and PB go home without filling gas can for lawn mower. And decide not to use credit cards anymore.

Yes, that would be pretty funny, if it happened in real life. Oh, my - is it 11 already? the SUV has to be back by noon! Gotta dash.